COVID-19 has impacted nearly every person and business around the world. Glockstore.com is no exception. Order volume has increased dramatically, and we’re doing everything possible to process and ship orders quickly. Unfortunately, while our current shipping backlog is decreasing, it is hard to give an accurate estimate on our shipping delays. For this, we’re truly sorry, but we are making headway! We are doing everything we can to maintain proper social distancing and ship as fast as possible.
You may still request expedited shipping, but it will only affect the actual shipping time, not necessarily how long it takes to process your order and ship it out the door.
We are still taking online orders and shipping, but to protect our employees, we are practicing social distancing in our shipping department, which dramatically reduces the number of packages we can ship on any one day.
To help serve you better, while ensuring the health and safety of our employees, we have taken the following steps:
- We have suspended our LiveChat lines and rededicated those individuals to our shipping efforts.
- Our phone lines are still being answered, but expect delays of 15-30 minutes or more during our busiest times.
- We are responding to emails via our “contact us” page, however our response times have almost tripled.
If you need to cancel your order, just email us at firstname.lastname@example.org
Type "Cancel Order" in the subject line and include your Sales Order # for the fastest response. You will receive an email when your order is cancelled.
If you have been billed for your order, we will process your refund immediately. Depending on your bank, it will be posted to your account within 3 to 5 days.
At the GlockStore, we pride ourselves on providing the best customer experience—always have, always will. We’re doing our best to provide a clean, safe, and healthy environment for our Employees while providing the best Customer Service possible under these circumstances. Thank you for your patience and understanding, and as always, thanks for your business and loyalty!
This too shall pass, and we'll be all the stronger for it.