Our 30 Day Money Back Guarantee!
GS Performance, LLC is committed to providing you with a 21st Century on-line shopping experience. We strive to only carry the finest products available and to ship them in a timely, cost effective manner.
Part of that state-of-the-art shopping experience is our 30 Day Money Back Guarantee. With just a few, legally mandated restrictions, we will gladly accept your return, for whatever reason, simply because we want you to be 100% Satisfied with each and every purchase.
For more information on our payment, shipping, and return policies, please refer to the appropriate section below.
Thank you for visiting our webstore and joining the hundreds of thousands of satisfied GlockStore customers.
What payment methods do you accept?
We accept Visa, MasterCard and American Express and Discover. If you are ordering with a credit card, your shipping address must be the same as the billing address of your credit card statements. This is for your protection. If you are mailing to your office, work, or any address different than your billing address, you may be asked to provide additional information to process your order.
We will also accept a certified or cashier's check, money orders and personal checks. For this option, the best thing to do is begin the order process on our site and go through all steps until you need to enter your credit card information. At this point, print out your order and mail to us with your payment.
The mailing address for orders is:
4770 Ruffner St.
San Diego, CA 92111
PLEASE NOTE:There will be a 3 week hold on all personal checks.
You may pay with a Bank Wire Transfer. Once you have selected your items we will send you the total amount due along with our banking information for sending the Bank Wire Transfer. Funds are usually acknowledged within 48 hours of the initial transfer. We typically ship orders within 48 hours of receipt.
Gift Cards or Pre-Paid Cards
Due to how these types of cards process payments, purchases using gift cards or pre-paid cards as payment will bill for all items on the order at the time of ordering, regardless of inventory status.
I have a Promo Code. Where do I enter it to get the discount?
Promo Codes can be entered on the very FIRST page during the checkout process, as well as when viewing the shopping cart. Discounts will be automatically applied to applicable products.
Standard Shipping Method:
We ship all domestic orders via FedEx (Federal Express) or USPS (United States Postal Service). If you require us to ship using a particular method or need to make special arrangements to recieve your package, please call the GlockStore Command Center at 1-800-601-8273 and/or leave notes in the comments section of your order at checkout.
Pick-Up In Store:
We are happy to provide a “pick-up in store” option for our local customers. We cannot, however, hold your orders for an indefinite period of time.
When your order is ready for pick-up, we will send you an email notification. If you have not picked up your order within 14 days, we will ship your order to your billing address. Normal shipping charges will apply.
Signature Required Shipping:
If your order is over $500, or contains Complete Uppers, Conversion Kits, or Red Dot Optics your shipment will likely be sent as "signature required."
If you would prefer that your order be shipped "signature required" regardless of the dollar amount, you must call in to place your order and ask the Cutomer Service Representitive to ship it that way. A small fee applies.
How much does shipping cost for U.S. orders?
Shipping and handling charges are calculated during check out based on your delivery method and items purchased. Shipping charges are a service charge and is non-refundable if item(s) are returned. PLEASE NOTE: Saturday delivery is available for a surcharge on Next Day Air and 2nd Day Air deliveries.
How much are taxes?
Sales tax is required to be charged for all California orders.
I live in the U.S. When will my order arrive?
Shipping time depends on the method you've selected. We process most in-stock orders within 48-72 hours after receipt, Monday through Friday. Post Office Box orders are shipped via USPS.
NOTE: Most of our products are shipped from the San Diego, CA area. If you are in a rush, we recommend choosing 3 Day Select, 2nd Day Air or Next Day Air instead of Ground.
\We do not ship on weekends. Items shipped overnight on Friday will arrive on MONDAY, weekends and holidays are not considered ‘transit days’ with UPS.
How late can I place an order for next day delivery?
Orders requiring next day delivery need to be placed by 1 pm PST.
Do you ship to APO addresses?
Yes, we offer shipping to military addresses. When entering your shipping address, select United States for the country. Then select either "Armed Forces Americas," "Armed Forces Europe," or "Armed Forces Pacific" for the state.
Military orders are shipped every day.
Cancelling Your Order:
Until your order is shipped, you may cancel your order and receive a full refund.
The most definitive way to cancel your order is to call us and speak to a Customer Service Rep. They can answer any questions about the stage your order is in and when to expect a refund, if your order was billed.
You may also ask for your order to be cancelled through email via CustomerService@GlockStore.com or through our Contact Us page. Please keep in mind an email request for cancellation may delay the process 24 to 48 Hours due to the email volume we receive.
Regardless of the method, please be advised your order has not been cancelled until you receive a cancellation email from us.
Holds, Billing, & Refunds:
How to return an item is covered in that section… but here’s how cancellations may affect your billing.
Once you place an order, your bank is notified that you want to make a purchase from us. Your bank then places a HOLD on that amount in anticipation of GlockStore billing them for this amount.
If you cancel BEFORE we have BILLED you, the HOLD can remain on your account for 3 to 5 days, depending on the individual Credit Card companies policy.
If you cancel AFTER we have BILLED you, we will need to issue a refund. Once issued, the refund can take up to 48 Hours to post to your Credit Card account.
If your product has ALREADY SHIPPED, you will need to follow our Return Policies detailed in the following section.
What is your Return/Exchange Policy?
We offer a very easy and generous 30-day money back guarantee. If you don't like the item for whatever reason we will take it back. Unfortunately, a few people have abused this offer so we have the following, and what we believe to be, reasonable, restrictions to this policy
We accept exchanges and returns for 30 days on most items* from the original ship date for non-defective items (i.e. size or color exchanges). Items must be UNUSED and UNWORN with the original undamaged product packaging. Items not returned with undamaged original packaging or in resalable condition may not be accepted and/or may be charged up to a 15% restocking charge.
*When you purchase a firearm we assign the serial number of that firearm to that sale and begin the paperwork necessary to transfer it to you. Any cancellations, exchanges or returns BEFORE you take possession of the firearm are subject to a 15% restocking fee, plus any applicable shipping charges, to cover our costs. AFTER you take possession of the firearm you CANNOT return it unless there is a mechanical or manufacturing defect. There are NO EXCEPTIONS to this policy.
* Gun parts can only be returned if they are unused and in resalable condition. If the item is defective, ie, does not function, we will accept it within the 30 day period only.
*UnderTech Undercover Ultimate Compression Shorts, Short Shorts, and/or Briefs can only be returned if UNOPENED. The Compression Shorts must be in the sealed packages as any package that has been opened cannot, for hygiene reasons, be accepted.
*Sonic Defenders can only be returned if the bag is UNOPENED. The Sonic Defenders must be in the sealed packages as any package that has been opened cannot, for hygiene reasons, be accepted.
*Closeout, Sale or items purchased at special events/sales where we indicated "All Sales Final-No Returns or Exchanges" cannot be returned.
Holiday Return Policy: Due to the nature of holiday gift giving, we understand that gift returns cannot necessarily be accomplished within our standard 30-day return period. Because of this, on gifts purchased during November and December we will extend our return policy until January 14th.
Due to the nature of video programs, all sales of video programs are final. If the disc is damaged due to manufacturing or shipping, please contact us at (800) 601-8273 within 30 days of receipt for a replacement.
Custom Gun Builds and Gunsmithing:
Due to the nature of this work and the labor and parts that need to be custom fitted, there are NO REFUNDS on custom gun builds.
Once you order the work to be performed there is no recourse or refund available. We do stand behind our work 100% and strive to produce quality items. However, we are human and mistakes sometimes happen....in this case, we will fix our mistake to your satisfaction. No refunds are available on Custom Gun Builds or Gunsmithing.
Custom orders (gun builds, slide cuts, laser engraving, frame work, re-sizing, refinishing, etc.) require payment in full at the time of placing the order and are NON REFUNDABLE.
NOTE: Custom slides and handguns require a minimum of 6 weeks for all processes and coatings to be completed. Please contact us at (800) 601-8273 to check on the status of your custom work.
RMA# (Return Merchandise Authorization):
You will need to contact us to arrange an RMA. We use this number to identify your package when we receive it at our warehouse. Please contact us at (800) 601-8273 and let us know what you are returning and whether you would like anything in exchange.
Our Customer Service department will then email you RMA instructions along a copy of your invoice to include with your return.
To expedite the process, please include a short note as to why you are returning the item and whether you want a refund or an exchange.
You will then ship the product, with the RMA# clearly displayed both on, and inside the package to:
4770 Ruffner St.
San Diego, CA 92111
PLEASE NOTE: Returns/exchanges CANNOT be accepted without an RMA#. If you send a return without an RMA#, the package will be automatically rejected so please get your RMA # first by contacting us at (800) 601-8273.PLEASE NOTE: An issued RMA will expire after 30 days. Any packages received after the RMA has expired will be refused and sent back.
Defective Item Return/Exchange:
For returns/exchanges on defective items please contact our Customer Service department at (800) 601-8273 to request a pre-paid label for the defective merchandise. You MUST use our return label, otherwise return shipping costs will not be reimbursed.
When will you send my exchange? When will I get credit for my return?
Replacement items will not be sent out until we've received the item back from your original order. A minimal shipping charge for your exchange will be charged to the credit card from the original purchase, as will any fees for additional items or more expensive items. Any credit due after an exchange will be refunded to the credit card used for the original purchase.
We process returns and exchanges on a daily basis, so depending on when we receive it, your return/exchange will be processed within a few business days. Additionally, most credit card companies take 3-5 business days to post transactions.
Please allow 7-10 business days after the receipt of your return to see the refund on your credit card. Refunds are issued to the original credit card used for the purchase ONLY. Shipping fees are not refundable.
Please note that normal wear and tear and damage caused by misuse or improper care are not covered.
Where do I send my Return/Exchange?
All returns/exchanges should be sent (with the RMA # clearly marked on the exterior of the package) along with a copy of your invoice and a note as to what you’d like to do; return or exchange for a different product.
4770 Ruffner St.
San Diego, CA 92111
PLEASE NOTE: Returns/exchanges CANNOT be accepted without an RMA#. If you send a return without an RMA#, the package will be automatically rejected so please get your RMA # first by contacting us at (800) 601-8273.
FFL Required For Shipment of Firearms
If you do not have a dealer in mind we can help you find one in your area. If you do have a dealer selected, you must note which FFL will be receiving this item in the Comment box during checkout. Failure to do so could delay your order processing and shipping. If your FFL is not already on file, have them fax a signed copy of their license to 858-569-0505 and include your name and order number on the cover sheet.
Firearms are shipped 2nd Day Air for a flat fee of $40 to your designated FFL. Shipment of firearms to us for gunsmithing must be shipped the same method.
It is recommended that your package is insured as we are not responsible for loss or damage.
How much is international shipping? How much are duties, tariffs and brokerage fees?
We can deliver most of our products anywhere on the planet. We cannot ship gun parts overseas. We can however ship holsters, clothing, small non-gun parts & accessories, DVDs, etc. Where possible we ship products outside the continental United States via USPS.
Shipping costs are charged based upon location and weight of the ordered items, and rates come directly from the shipper.
PLEASE NOTE: Shipping and handling totals presented at checkout or via email confirmation on international orders DO NOT include duties, tariffs or related brokerage fees.
Customers are responsible for these additional charges upon delivery. These can sometimes be close to $100, depending on the country. Please contact your local post office or customs office to inquire about these charges.
We do not offer refunds on items purchased or shipping and handling charges if you refuse to pay duties, tariffs, or other fees.
We process orders within 24-48 hours after receipt, Monday through Friday. In most cases, orders received by 1 pm Pacific Time on a weekday will be processed the same day.
How long will it take to ship to my country?
Shipping times will vary depending on the USPS or UPS method you have selected combined with how long the package takes to clear customs.
You will receive an email from either UPS or USPS with your tracking number once the order has shipped.
Will I get an order confirmation?
When you place your order, you will receive an email confirmation. If you do not have email, you will be given your order number when you place your phone order.
Will I get tracking information for my order?
Once your order has shipped, you will receive an email from UPS or USPS with your tracking number. These emails sometimes get caught in spam, so if you don't receive it, you should check your spam/junk. This is for both domestic and international shipments
What if I order a few things and one of them is on backorder? Will I get charged twice for shipping?
No. You will be charged only once for shipping costs on your order. Any additional backorder shipping costs will be paid for by us.
Contact us right away if your shipment arrived damaged or has been lost/stolen.
In the unlikely event that your UPS or USPS shipment is lost/stolen, a claim must be created through the appropriate shipping service. We will begin the claim process with the carrier immediately as it is the carriers sole responsibility. They need to issue a refund for the items before we can replace the order.
Most claims are settled within 10 to 14 days for damaged, lost or stolen packages. Replacement orders cannot be processed until the completion of the shipping carrier’s investigation. Remember to save all packaging material as the carrier company may want to inspect the packaging.
We appreciate your patience and understanding of this policy.
Please call us at (800) 601-8273 if you need further assistance.